Zachs was great help with our laptop, slow and plagued with malware (despite McAfee). At the end of 5 hours, the laptop was cleaned, updated, no more malware, and significantly faster. All that, at a cost just marginally more than the price for one hour. Greatly appreciated his explaining the steps he was taking during the repair, and that the level of improvement was exactly what he had predicted. Really high quality service by Boxaid!