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herbert t.

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Member since August 2019

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1 Review by herbert

I bought a Samsung refrigerator less than 2 years ago and I am very dissatisfied with the fridge and with Samsung company and Home Depot One month after I bought fridge the bin for the ice maker cracked and ice went all over shelves. Contacted Samsung and they sent a new one but six months later the same thing happened. Now all the food in the fridge is frozen solid. I called Samsung for 9 days and was told they could not find a service man in my area to come to look at it. All I got was a ticket number and 9 different people to say the same thing. I also called a home depot within 30 miles to ask if they knew where to get a service person and I was told because I did not have an extended warranty their was nothing they could do. I would never recommend a Samsung product to anyone ever . Samsung has the worst customer service I have ever seen. Not only was I calling for 9 days but I spent hours on hold and spoke to 9 different people with the same answer. I have lost hundreds of dollars of food and still noone has solved the problem.

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