Herb A.

I wanted the bare buddy. I didn't want to be redirected to other products. Simply not good business.

It has come full circle that Uber could care less about customer service. With the new trend of drivers waiting after you book your ride, I saw my fare go from $43-$50 and I had no control. I was at the airport on a very slow afternoon. I saw the driver on my display. He was 8 minutes away. Yet he didn't move until the price of the ride went up. In addition, it was hot and he refused to roll the windows down or provide AC. When I reported it to Uber. They simply stated that it was unfortunate that I had this experience and that they hope my next experience is better. In other words. We have your money and we could care less about your experience. I'm done. This is beyond lack of caring for the customer or fixing the issue with the drivers. They have left it to the drivers to gouge customers and I refuse to accept this.