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Purchased what were supposed to be US size 10M shoes online. When shoes arrived they are more like US size 9 narrow. Looked at their website for returns as no paperwork came with the shoes. To return them one must ship them to China at a cost similar to the cost of the shoes. Do not buy from them.
Henry M.'s review of NewChic earned 2 Very Helpful votes
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Dear Henry M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Our customer services will check it carefully and then offer you a reasonable solution.
The size letters vary between different regions and manufacturers. About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page. Your understanding would be highly appreciated.
Best regards,
Newchic team