Henry D.

I currently have lot of issues with cancellation. I made a booking with booking.com for my family for the Ban Chom Samed resort in Ko Samet (Thailand) and the cancellation policy said that if the booking is cancelled before the 8 Dec 2016 I will pay only one day of accommodation. But despite a request for cancellation made in early November I just noticed that my credit card was debited with the tial amount of the booking $930. This is a lot for someone who doesn't earn much and worked so hard to make his family happy.

When I requested the cancellation in early November 2016. I received a message from booking.com saying that: i) I cannot modify my booking until they come back to me (and my booking page was blocked) and ii) they have contacted the hotel and they will come back to me in 48 hours. They didn't come back as promised and after several reminders I received an email suggesting me to contact the hotel. I have called the hotel to explain them i cancel my booking and it costed me several calls for them to understand me. I asked the hotel to send me confirmation of the cancellatoon they told me that they don't have my contsct and according to the contract they have woth booking.com they cannot contact me directly. They will contact booking.com which will confirm me the cancellation. Despite several emails to booking.com, I received the same responses from booking.com saying that they have cobtacted the hotel and my booking page showing the same thing and content except the costs of cancellation that have increased to the total amount of the booking.

Im ready to share with anyone who is interested the proof of what I said.

Also if any lawyer interested to defend this case to court, I'm ready to provide 1/3 of any income