Henrike M.

It is obvious that the clothes from this brand are overpriced. I received a gift card for HATCH from a friend and selected one of the least pricey items I could find: a pair of leggings. I placed my order about 3 weeks ago and now called to inquire about the status because I have not received updates via email. The customer service person told me that the item has not yet shipped (!), allegedly because the warehouse is so large that "they haven't yet been able to identity the item's location". What? I am imagining people walking and driving through a massive hall, trying to find a giant box labeled "leggings". Isn't this absurd? And this is supposed to be a high-end store? Sounds more like a huge dumpster with piles of unidentifiable content.