Dear Henna S., my name is Emma and I am Customer Care Manager at WriteMyEssay4Me.org. Please accept my sincere apologies for such an unpleasant situation you were forced to go through. This is a very rare case and I wish we could fix this situation. Please note that we have a very fair revision policy, that allows you to request your paper to be adjusted, in case some of the provided instructions were misunderstood and violated. It usually takes from 12 to 24 hours, for the revision request to be completed so we would really appreciate if you could give us a chance to fix the paper for you. Moreover, I would like to point your attention to the fact that we do not provide any guarantees regarding the mark, since grading systems in each school differ, however we guarantee to complete the paper strictly according to the provided guidelines, so the more detailed instructions you attach, the better paper is be delivered. We would really appreciate if you could provide us with the comments of what exactly was not followed correctly so the writer would have a chance to work on the task more. Please follow this for more info: https://writemyessay4me.org/terms-and-conditions. We are available 24/7 and will be waiting for you to get back to us to negotiate regarding this case so both sides can be satisfied with the solution. Thank you in advance!