hello d.

So I made the mistake of ordering so many items particularly cleaning products/soaps, etc but unfortunately one of the packages was damaged as Vitacost was notified by the carrier, without asking me they send a replacement, I was notified by email saying they are sending a replacement, within 5 minutes, I replied to the email asking if they can refund me instead! Guess what, didnt hear from them until 24 hours later, how convenient and they told me package is already shipped but then without asking me again, they placed a return request! These customers services reps are ridiculous, still didnt refund me but placed a request for return through the carrier?

I had placed about 7 orders and half the stuff I didnt even need and my credit card bill was horrendous and I decided to send them many items back and guess what, these people's return system is horrible, they kept sending me return labels with RA numbers but didnt specify the labels for what order or what items, etc, very confusing! And, then the reps didnt even send return label for remaining items and many items I didnt even ask to return but instead on the system it said "all the items are refunded and replaced." Which made so much confusing and as I didnt know what RA belonged to what order number and when I tried to speak to tons of reps via chat, they are so incompetent and dumb and didnt even help at all! And, I had 7 orders and I didnt ask for return labels for all the items from each order as they had listed online, such freakin a big lie!

Then, I finally made a list of order numbers and listed items for each and sent it by return label and I categorized them, which took forever, no thanks to them!

And, now I have to wait for 3-4 weeks for refund and I basically spoon fed them how to process the return by order # and items listed next to it and placed in separate zip lock bags!

These people's return system is just stupid and how can send me RA number and then next email doesnt tell me what return label belongs to what order number or what items and they didnt even send return labels or RA for all the items either as in some of them, they listed items number but on most they didnt, it was damn confusing and then the system was telling how "all the items have been refunded or replaced." which was a big lie!

I say dont place a huge order because when you have to return something, these people make it exceptionally hard by issuing RA numbers and dont tell you for what items or order number

And, they will fraudulently will temper with your returns because online system would say "all the items have been refunded or replaced." then you second guess yourself, think, did I even ask to return this item because I clearly remember, I didnt, disgusting customer service!