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hellen P.

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1 Review by hellen

Kate Spade

  • Kate Spade

“Complete F Up from Kate Spade”
12/15/18

Ordered something 3 weeks ago, Kate spade provided the wrong Tracking number with my mobile on it. Obviously our delivery service cant deliver it as it belongs to someone else and has different parcels in it. On the phone/Chat/email to Kate spade for 3 weeks, and was given another tracking number with my NAME and ADDRESS but someone elses mobile. There parcels inside are definately not mine. Have to now deliver it myself back to our delivery service who will need to ship it back to Kate spade.

My parcel? No where to be found. Terrible customer service, no one seems to have a clue. Asked for a refund and now just waiting for them to 'confirm'. Seems like im not the only one they have screwed over. NEVER NEVER NEVER again..

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