Hellem F.

I ordered on 6/01/11 and received the merchandise 6/10/11 (shipment #1). The merchandise was wrong.

I called the company 6/13/11 they said I needed to return the wrong items and they reshipped the order to me.

I call again 6/20/11 and I am told shipment #2 was not sent, and I would be called back once everything was figured out. I got no return call.

I call again 6/21/11 to cancel and Ann answers. She raised her voice at me repeatedly because I requested to cancel the order. She said the correct order (shipment #2) was sent out. Ann did not let me speak to her general manager when I requested it. She stated the order had to wait for cancellation the next day and I was only getting $3.00 for the shipping I paid. Ann's tone was so abusive and her customer service was so poor I told her to hang up. She ranted on and finally hung up. I called again specifically requesting the general manager and Ann answered again, saying the manager was in lunch. She went on quickly to say she was working on reimbursing me on the same day 6/21 and the full ($8.99) shipping I paid. This is contrary to the first call I made that day (6/21).

I emailed the company (6/29/11) not wanting to be abused verbally. I made and received several emails which go as follows: I was informed that the merchandise should arrive 6/29; which it did. The merchandise was incorrect for the 2nd time. They wanted me to return shipment #1 and #2 and sent me a shipping label to print. They had not yet reimbursed me for my cancellation request (6/21) so I asked and was told Ann was again, working on my reimbursement.

Lesson learned from this experience: The company lacks quality control, do not reimburse customers, and have the poorest, most abusive customer service.