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Helina H.

Contributor Level

Total Points
82

1 Review by Helina

  • Overstock.com

6/24/19

I have shopped for furniture on many online websites and this is the worst and I would not recommend anyone to purchase here. This mattress popped up as a mattress and box spring set when I searched for set on the website. Up until today when I write this review, the product description says "Mattress & Boxspring Sets". Before purchasing, I asked the online chat (who claimed to be a real person) and she said this was a set. So I ordered. But I only received the mattress. (The mattress is OK, I don't have any problems with is so far.) I talked to customer service via online chat and text; both admitted that the sent an incomplete order and tried to schedule for a return for me. I also talked to customer service over the phone. She told me to not trust the online chat because "they are robots/AI" - then isn't this a false information when I asked the chat if she was a real person and she said she was? The customer service lady also told me that she saw the product description says that is indeed a set (mattress and box) but also in the Q&A someone asked about the same questions. First of all, that question was asked and answered in August 2018 and it is June 2019 now. Second, shouldn't the product description be the authority compared to an outdated Q&A? Third, I did check with customer service on the product information before purchasing. At the end of the day, their answer to my issue is that the product description is wrong. What I ordered was only the mattress and there is nothing they can do about it. I can return it for $restocking fee though- Overstock even sent me an email instructing the return titling "incomplete order" admitting they didn't send me the complete order. Why am I being punished for their mistake of incorrect product description and extremely sub-par online customer service?

Helina Has Earned 2 Votes

Helina H.'s review of Overstock.com earned 2 Very Helpful votes

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