Absolute joke of a company, I ordered a new hoover from them they sent the wrong model which was used. I had to take various photos and send rediclous amounts of emails to return. They then sent another hoover which I told them I didn't want due to the many problems I had trying to return to first one. Couldn't stop laughing at what they had sent me, as this one was two different models of different colours cobbled together to make one unit and it was dirty and used. 55 email later I had open a case with pay Pal to get my money back. Do not buy anything from this company it's not worth the grief!!!!!!!!