Helen W.

I've been with studio since April 2017, my credit limit then was set at £80, now 5 months on it's still £80, even though I always pay what they ask every month. Theres no point even phoning them about this you get the same bog standard response: Your credit limit is reviewed each month and it will decrease or increase Delong on your account FGS I no this studio but why is it still £80 after 5 months whenever other catalogues I've been with since march have increased my credit limit to £1,000 already? It doesn't exactly make me feel valued or trusted! I put in an order for an iPhone 7 I rang yesterday and man who answered the phone told me it's been successfully processed onto my account and he sees no reason y I shouldn't get this well it still didn't show on my account so I rang them just now only to be told sorry if you want this order you'll have to pay the outstanding £600 or so if I had that money I could go out and buy one that's the beauty of catalogues you can pay but by buy! They never answer emails in fact they have given me compo for keeping on ignoring me they never collect returns either I've been awarded £20 for that all in all I think it's a useless catalogue what's the point of having a catalogue if you can never order from it? So I think I'll pay them the £80 I owe them then close my account they shouldn't promise you can have something either and disappoint you like that I'm not happy with studio at all they're not very good!