Thumbnail of user helenv100

Helen V.

Contributor Level

Total Points
89

1 Review by Helen

  • H&R Block

4/16/20

I don't know if I can use the word cluster$#*! online. However, the word best describes my H&R Block experience in their Euclid Avenue office, Helena, Montana. I used the walk-in option - my information was in order - I filled out the required information and left my paperwork.

After some time, I called to inquire as to the status of the preparation. They couldn't locate my file and intimated I must have taken my information to a different office. My file was under my middle name but I had to suggest they look there.

My work was given to a temporary employee - terminated on 15 April. She totally screwed up and I had to explain the error. When I then received a call saying the mistakes had been corrected - although I was told that a particular item of concern couldn't be calculated because it "wasn't in their system." I had earlier been advised "there was no extra charge" because the taxes were originally incorrect, but when I went to pick them up - there was an additional charge added. I explained that was not my understanding and I ended up not paying the additional fees - which seemed about right given the situation.

Helen Has Earned 9 Votes

Helen V.'s review of H&R Block earned 9 Very Helpful votes

Helen hasn’t received any thanks yous.

Helen doesn’t have any fans yet.

Helen isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user timh1622
Tim H. reviewed H&R Block
3/26/24

I penned this letter: Ms. Nicki Cole, VP of Technology, Small Business and Financial Services 1 H...

Thumbnail of user chelseaw122
3/23/24

I filed my taxes with them last year and the experience was much better than with a certain...