helen t.

Digital River are the online seller in the UK of Lenovo computers so I ordered my computer through them. There is an initial dispatch time of 2-3 working days but I am a third year university student and called for an update on the second day because I really need a computer. These are the following lies I was told by the most useless customer service team I have ever come across:

1.) It would be ten days because it was coming from China and I would receive an email the next day.
2.) When no email arrived that it had been delayed for an extra 3 days and was coming from Europe.
3.) That it was further delayed by 2 days.
4.) That it was again delayed by a further 4 days (now due to be dispatched two weeks after the initial order.
5.) That it had been dispatched the previous Friday, the day that I was told that it would be delayed by 4 days. This included an email with tracking details for DHL which did not work. When DHL were called they said that this number was not a tracking number with them. They had no record of it at all!
6.) By this point I was more than furious and called back to ask what the hell was going on only to be told it had not been dispatched. When I asked where the tracking number came from I was told that they had no idea. I then asked to speak to a manager who would call me back within the hour. Four hours later I AGAIN called to ask about talking to a manager and was (quite rudely) told that the manager would call me tomorrow because 'they receive a lot of emails'.

Well NO WONDER they receive a lot of emails. They are officially the worst customer service team I have ever talked to. Not just oblivious but actively lying to customers. If the manager does call me back (which I doubt) I will be cancelling my order.