Zero-star rating belonged to my first-time (and the only-time) purchase experience from the online store of Design Within Reach. I purchased two Nerd Chairs from its online store recently - both chairs were shipped in a simple box without any wrapping/packaging. Not surprisingly, one chair was damaged upon its arrival. For the price tag the store charged, I would expect some level of care taken with product wrapping/packaging in shipment. Customer service was super slow and bad. I will never buy anything from Design Within Reach!