They will answer you promptly when it suits them but if you send a message querying an error made in their behalf they either don't reply or will send a unhelpful reply that is in no way related to your query. They will send you in circles worth their replies sometimes sending the same reply within the feed three+ times. I have even caught them lying about placements of orders. One will tell you it's on the way so they won't refund you but then next day they will say they are still waiting for suppliers to send the items to their warehouse. Too many lies, dishonestly and unhelpful customer service team. Might as well deal with robots, hang on, you pretty much are!