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Helen G.

Contributor Level

Total Points
271

2 Reviews by Helen

  • iHerb

4/8/16

In my last review, I recommended that people were careful because of the potential import charges that a package could incur, even on a small package, so I was very careful with my last order, double checking that it wasn't over the maximum £15 so I wouldn't get charged. I had some reward points to use up so I think it came to around £15.96, and then when the £1.45 rewards were off it came to under £15. Sadly, I didn't know that iherb.com disclose the original price so I was charged again by royal mail and border force. It seemed utterly ridiculous considering it was only £0.96 over the £15 threshold, so I complained to both royal mail and border force. Borderforce are complete baby wipes and wouldn't budge, but I guess they would if the same happened to them, but royal mail were helpful and refunded me all the charges. This time I had only ordered a few lip balms and lip tints, so beware when ordering from iherb.com. Make sure that the £15 threshold is below even with any reward points deductions. iherb.com is especially useful for the Crazy Rumor lip balms, which I love and are use too expensive to order from eh crazyrumors website itself because of ridiculous shipping fees.

Tip for consumers:
For UK orders, keep it below £15 even with the reward points to avoid the £8 royal fees and import charges by border force

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Michael L. – iHerb Rep

We understand your frustration, but unfortunately these charges are out of the control of iHerb. We do have the following information in the shopping cart when you select Great Britain as the shipping destination:

Orders over £15 via Postal Airmail may be charged a Value Added Tax (around 20%), a Customs Duty (around 12%) and a flat £8 from the UK Royal Mail as a handling charge.

When you use Airmail, which is delivered by Royal Mail, it is less likely to get assessed these fees, but it still does happen on occasion.

  • EnterURL

6/7/11

I bought a three month website blast for two of my websites. I am a writer and wanted to build up coverage of my sites as finances are low and, in my experience, enterurl.com are absolute $#*!e. They do not respond to your emails or calls, and nothing has happened profoundly to my site. In fact, I am having less viewers to my sites as when I was doing my own SEO. I would warn everyone to be very wary of this company. It is unprofessional for a website to completely ignore its customers, yet this is what enterurl.com actually do! Avoid!

Helen Has Earned 11 Votes

Helen G.'s review of EnterURL earned a Fraud Buster vote

Helen G.'s review of EnterURL earned 7 Very Helpful votes

Helen G.'s review of iHerb earned 3 Very Helpful votes

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