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Experience: Entertainment

Member since August 2020

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1 Review by HELEN

Joined Acorn tv's 7 day free trial as I love British TV and fully intended to subscribe if it lived up to it's hype. Filled in all my details including my email etc... got to the point where I could log in and start enjoying the myriad of content advertised only to be told my email was invalid. Tried again, same response. Dumped cache, reloaded to no avail. Frustrated I took a break to read some emails before deciding what to try next and to give the site a chance to catch up with my trial application. One of my emails was from Acorn Tv welcoming me and urging me to get started by following a link provided. Relieved I thought that might have been the issue, I needed to use the link provided... So I clicked, it took me to same page as before and once again my email was invalid... WTH? Obviously this was my email as they had sent me the welcoming email... I had had enough frustration for one day, decided to give it 24 hrs before attempting to log in again. Same result, email invalid. This is when I went online to see if anyone had experienced the same thing... I was met by an avalanche of frustrated would be subscribers warning people NOT to subscribe. Heaps of people were unable to actually view any content for one reason or another and ALL of them warned that customer service was virtually non existent. So many had been stung by Acorn taking money from their linked accounts (which you need to provide when applying for the 7 day trial) and continuing to do so long after they had cancelled their subscription. I wrote to Acorn tv informing them of my inability to log in and was met with a wall of silence, no response for a couple of days. I wrote again informing them that I was cancelling my trial subscription as I had not been able to access any content due to the log in issue and advising them not to attempt to take any money from me... No response. A day later I get a request from them to 'tell them how much I am enjoying the service'... At this point I knew that we had a problem and I decided to cancel the credit card attached to my trial subscription. Almost immediately (and before the 7 days were up) I got an email to advise that an attempt had been made to charge my card which had not gone thru and if I didn't want to lose my subscription I should remedy the situation. Next day, second email arrived advising same thing... I will NOT be going anywhere near this service in the future despite my love of British Tv and would advise others to stay clear...

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