Helen F.

EBay has travelled a long way to ruin its reputation. It is very difficult to use their help and contact. The honest buyers and sellers are punished for being honest; yet the scam artists can do whatever they want with eBay's full backup and support to the point even their negative feedbacks get removed. In this sense, eBay has provide encouragement in action to the scam artists to screw more buyers. I purchased a pair of full length pants from TN USA, (at least the listing led me to believe so). When the item came, the pants were three inches shorter than described. I emailed the seller, although there is a return policy, the seller refused to honour it. He / she responded in rude manner with very poor Chinese style English. I then called eBay for help. I was told by this Philippeno Carla that I must request a refund through eBay, and eBay would back my claim and demand a refund from seller on my behalf. I did exactly as directed. I got a response from eBay within 24 hours telling me that my case has been closed by eBay in the seller's favour because the seller asked eBay for help. EBay also removed my negative feedback to make sure more buyers can fall into the same trap. I called PayPal out of desperation, they were very willing to open the case in their disputes centre and look into the matter. Furthermore, I was actually speaking to an authentic English speaker from either USA or Canada who totally saw my disappointment and frustration. So if you have encountered the same terrible experience from eBay, don't give up yet, try PayPal, they also provide buyer protection.