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helenek2

Helene K.

Contributor Level

Total Points
267

2 Reviews by Helene

1K Views
10/24/17

Unfortunately, my grandson recently landed in a Los Angeles County Jail, specifically Twin Towers. I wanted to put money on his books, but I was told that Los Angeles County jails have changed their protocol and now there are only two options for doing this. You can send a United States postal money order or you can go in person and submit cash at the jail. The money order must be a United States postal money order, not just any money order, or it will be returned. The problem is that a money order can take as long as three weeks to post to the account. Submitting the money in person is clearly better, but it does mean driving to Los Angeles which may or may not be an option for some people and I have heard that parking is quite a challenge there as well. When I heard about a place called Convict Cash that would enable me to place money on the books online I was very interested, but some people warned me that it could be a scam. After a lot of research I finally decided to contact a nonprofit agency to inquire as to the legitimacy of Convict Cash and when they assured me that Convict Cash is legitimate, I proceeded to place money on his books several times. A week ago he was released and was able to verify first-hand and in person that he did in fact receive every single penny that I posted to his books by way of Convict Cash. The charge for a normal posting is $10 and the money is posted within 72 hours. If time is a serious issue you can have a same day posting but the fee is $25 instead of $10. For someone like me who no longer sees well enough to drive, this place is an incredible blessing. It is painful to know that you have a loved one in jail and that you cannot provide them with a little bit of funding to meet their needs. This business gave me great peace of mind and it gave my grandson encouragement to know that I was thinking about him.

93.8K Views
3/27/17

Purchased a gift card from them weeks ago. When I tried to redeem it I received a message "authorization failure." The charge was processed on to my credit card weeks ago when I made the purchase. I have emailed them repeatedly and provided everything they requested such as screenshots of the receipt, the gift card delivery notification, and the message I receive telling me I cannot redeem it. Regardless of all of this, every single time I receive an email from them thanking me for reporting the problem and promising to resolve it and that is all I ever hear from them. They do nothing to solve the problem. I have already paid for the purchase on my credit card, but still receive the message "Authorization failure." The screenshots I send them are all inclusive and perfect. They simply will not do anything but promise to get back to me. I have resigned myself to the fact that I will never get this money back and I am just glad that it was only $25.

juanh42
Juan H. – Raise Rep

Hi there Helene, we'd like to sincerely apologize for this experience as well as the delay in resolving this issue. We understand how frustrating this experience has been and we'd like to make things right. We have reached out to you via email in hopes of gathering a bit more information and ultimately resolving this case. Please respond directly to the email sent to you from member.success@raise.com and we'd be happy to review.

Helene Has Earned 7 Votes

Helene K.'s review of Convict Cash earned a Very Helpful vote

Helene K.'s review of Raise earned 6 Very Helpful votes

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