Helene G.

In 2000 I order prints from Snapfish of my trip to Israel. They came back great! However, in June 2015 I, again, ordered prints from Snapfish of my trip to Italy. When I was placing the online order, their website said that if you order 4 x 6 prints they will be cropped. But the digital 4 x 5.3 sized prints would not be. Since I didn't want my pictures to be cropped, I ordered the 4 x 5.3 sized prints.

They came back cropped -- and off-center to boot! They looked horrible. Customer service told me to purchase Photoshop and crop and edit my pictures myself before ordering them from Snapfish. Why should I do that?! I specifically didn't want cropped pictures!

While Snapfish's pricing is reasonable, their product is horrible! Don't order photos from Snapfish!