Helen C.’s Reviews of LightInTheBox & more

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Wholesale Clothing

11/22/16

Very poor service. Stay away. Had to chase on several occasions as the why my item was dispatched considering i paid an extra fee for insurance and delivery. On top of this, I was charge more VAT & Duty then my sister who had ordered the same handset@ a higher price. Mine cost lower yet a paid more in fee than she did. How does that work. I even paid for duty insurance. STAY AWAY from Light in the box save your time and money and order elsewhere. I believe "Gearbest" is associated with Light In the Box, stay away from these Chinese companies that offer extremely poor customer service.

* LightInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,

Please kindly note that usually your local Custom Office will charge you the tax fee for imported products. Being aware of this situation and we'd like to provide better service, so we started Tax Insurance service. As long as customers paid for the Tax Insurance, we'll fully refund the Tax fee to them. The Tax Insurance could be paid at the checkout page when you're placing the order: https://www.lightinthebox.com/download/3a39381c-3ae3-4376-8bde-800c4058d8f7

In regards of this issue, our supervisor already contacted you in ticket. So please kindly check the ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13888841

Sincerely,
LightInTheBox Customer Service