order sc*******198 was delivered to me 2 weeks ago but it was missing a dust cap, Alex sent it out for me, order sc*******233 was delivered to me on Monday of this week. I am very happy with both the quad and the dirt bike. I would agree with some that their customer service could be better but the bikes were as ordered and i did get the parts when i asked. I will rate this company 4 out of 5 my brother has ordered a bike for my nephew which has yet to come but i have the date for that and i am not to worried have received the previous 2 orders.