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Helen B.

  • 2 Reviews
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Experience: Autos & Vehicles

Member since October 2017

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2 Reviews by Helen

I purchased an engine for my 2007 Ford Escape Hybrid from A&A Auto & Truck in Florida. That was the beginning of my nightmare. The engine was defective, so I agreed to send it back and exchange it for another engine. The second engine arrived, an it was also defective. When I advised A&A I didn't to want another exchange and wanted a refund, things took a turn for the worse. The rep. actually accused my repair shop mechanics of shamming me so I would be forced to buy an engine from them. REALLY?!!! Then they refused to take the engine back unless I paid for shipping. When I complained, they agreed to pay for 1/2 the shipping but only if I used their shipping agent. They then refused to pay anything when I wouldn't cancel the dispute I put in with PayPal to protect my purchase. I finally sent the engine back at a cost of $288.00. So 2 defective engines, a month of lost time, and I got to pay $288.00 for all of this. NEVER AGAIN- STAY AWAY!
After dealing with a seller who sent me 2 defective engines for my 2007 Ford Escape Hybrid, I called Jack for a quote. He was able to find an engine w/62,000 on it in Oregon where I live - all for a great price. He provided me the VIN# and an Auto Check report so I could check the history and mileage on the engine. I ordered it from Jack on Monday, it was delivered the same week on Friday and the next week I was back driving my vehicle. So far, the engine has been running fine. Thanks Jack!

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