Helen B.

Loomis used to be one of the better and most reliable couriers out there but now Not on your life. I called on a Weds morning to have a package picked up that day and delivered the next day to a city an hour away. They never bothered to go pick it up. The driver told his dispatcher that he went and they told him nothing was there to pick up. I don't know where he went but it was not to the address I had given them, because the receptionist there had never seen him, nor did she see the truck in the neighbourhood because she walk around the street full of show homes to close them up at the end of the day and never did she see a loomis truck anywhere. It sucks too because I had already paid for the shipment to be told by two different departments that it was the other departments place to issue a refund. Which I am still waiting for. The business office in Calgary helped me more than anything and the lady there was wonderful even though four days later I was very frustrated. Nobody in the other two departments actually gives a crap. They act as if it isnt their problem and too bad so sad! Never again!