I used this company earlier this year and didn't realize that the samples were sent to the UK for testing, that explains the time delay. However I got back my results via email and they are very easy to understand. I cut the items out and feel much better, so I'm very surprised to see these reviews.
I chatted to their live team as they're always online and they are very helpful. It's an Intolerance test not an allergy test, but it says this all over their site.