Helena L.

They took 2 months to send me a cheap product from China - charged me $24.95 for fast shipping - would not refund - not a US company - totally fake - should not be allowed to conduct business in our country
No customer service - everything is fake - run out of China

I received an email stating 40% off for 3 hours! WOW!...
Guess what? It should have read, UP TO 40% off of ONE transaction for a MAX of $30 savings. BUT those CRITICAL details were put in barely ledgible fine print that, if you could see it, you would still need to click terms and conditions to get all the info.
I purchased 3 massages from various locations and 2 restaurant vouchers because at 40% off, what a great deal. When I was purchasing the items, I entered the code and it said that the code had been applied- so I assumed that it was being applied on the back end and I would see the savings in the confirmation email- NOPE!
I was supposed to understand that it meant it had already BEEN applied to one item and that it was no longer valid (a message of "Invalid" would have been more appropriate). With all this said, I assumed when I brought this issue to them via emails and phone call, they would see the deceptive and confusing nature of this offer... The response I received was that I should not have even received the promotion in the first place? (which honestly makes two of us) and the best they would do was take $30 off... I spent over $500 that I would NOT have spent (being a new mother of twins) had it been made clear at ANY point during the transaction! Nothing like paying $155 for a 50 minute massage! After being told by several annoyed representatives in Ireland that I was out of luck, (and I was not yelling or nasty- just trying hard to explain the situation) I felt I had to warn other customers - BEWARE of Gilts offers! They have hidden terms and conditions which make the promos average at best & undesirable/damaging.
I am done with GILT after years of ordering from them - They have lost my trust and I will be sure to mention to all my fiends who shop Gilt too =( Shame to lose customers to so many other sites that offer the similar services i. E., Ru, Ideeli, Hautelook, Groupon, to name just a few competitors.