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Helena H.

  • 2 Reviews
  • 10 Helpful Votes
  • 0 Thank Yous

Experience: Shopping, Clothing & Fashion, Law & Government

Member since June 2019

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2 Reviews by Helena

I needed an expedited passport and signed up for this service. First they charged my credit card $450. Then they told me that the "two day passport delivery" is from the date they get an appointment at a passport agency! Since this was in June the agency must be busy because the first appointment was available 10 days later. This would have meant that I got my passport back in about two weeks or more. I told them that I had to travel before then and asked for a refund. I was emailed a refund request which I filled. I followed up with a phone call and only got voice mail. My money has so far not been refunded and I am fighting to get it back.
I ordered several "Predire" products from them. They were all fake made in China. The packaging was cheap and looked fake. I also ordered "Secret collagen" brand products. Age defying lifting facial cream from "Predire" and "Secret Collagen" was in the same exact container. The manufacturer had just printed a different brand name on each container. The "Secret collagen" products said that they were made in China. Both of the masks that I ordered were rancid and the other had leaked out of the packaging. Product named Predire Moroccan liquid gold retinol smelled so bad that I had to throw it out. All the sales were final so I did not attempt to return these products. Rue la la double charged me for my order. I called about it and they say that they only charge when they ship, however, they charged for the whole amount and then again for each item shipped. Unless they refund the double charge I have to take them to small claims court. Avoid this site and save your skin, money and sanity.

Helena Has Earned 10 Votes

Helena H.'s review of RueLaLa earned 10 Very Helpful votes

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