Dealing with this company has been a nightmare. When the order shipped, the tracking link worked. Then a few days after it was supposed to arrive the link didn't work. I have messaged Skinstore several times and they will not provide me the tracking number. Now they are asking me to print off a form and fill it out by hand and scan it back to them in order to do an "investigation". Absolutely, ridiculous. I keep asking for the tracking information and they cannot provide it even though it was originally available.