Heidi S.

I had placed 2 pick-up orders with ShopRite of Riverhead, NY. During my pick-up of the first order, the lady loading my groceries was going off on a tangent about not getting any sleep, and some other none sense that I didn't care to hear. Upon reviewing my receipt, before leaving the parking lot, I realized that there was about $30 worth of groceries missing. I went to the pick-up door and questioned why items weren't substituted when I asked for substitutions. The woman began complaining that they had 70 orders to fill that day, and she made it clear that my concern was an inconvenience for her. I had to go into the store myself and shop the rest of my order, myself. I requested to speak with the manager, George, but he was too busy to bother coming to speak with me. So, on the 2nd order with this store, I made sure to list at least two acceptable substitutions in the notes section for each item ordered. On an item, I said that ANY substitute would do. It was tomato sauce, which the store carries about 7 different brands of. When I picked up my order, again... things were missing. On my third order, I did the same thing and I also decided to call the store and speak with the manager, George. This time I was having the order delivered to my home and wanted to make sure that it was correct. George was rude, insulting, and dismissive. Ultimately he ended hanging up on me. I called back to ask for the name of the DM or owner of the store. He told me that I wasn't entitled to that information and hung up on me again. I will NEVER shop at this store again. Rude and unprofessional!