Heidi M.

I booked a hotel and got confirmation right away, then booked my journey accordingly, etc. then had dinner. When I came back to my room I had an email from the hotel telling me the confirmation sent by Elvoline was not valid as there was no room left! Tried to contact the helpline in vain, it was night (although they claim to have a 24/7 hotline). Changed my flight, was picked up at 5 am and at the airport received a message from Elvloline they would offer an alternative. Even though the hotel was of a much lower quality I accepted as I was completely upset and in need of a few days' holiday but contacted Elvoline for some compensation. They then put the whole blame on me, you accepted the alternative, the price we had (found via Tripadvisor, a much lower rate than other booking sites) was a special price for us (obviously, there was no room!) etc. I think this is a cheat and now that I have read all the reviews I am sure about this. When you phone the helpline you can't get trough and when you mail you have a different staff member each time just telling you their mantra of - it's not our fault it's yours! - until they tire you out. DON't BOOK here, never! I wonder how long it takes until legal action takes place here - this is criminal - however after reading other reviews this seems to be how they do business! Wish I had done so before. Don't make the same mistake!