Heavy G.

I have the exact same experience with BG as another reviewer phrased it: "All replies from them don't actually try to resolve the problem, just delay actually trying to resolve anything." I couldn't agree more.
I have been in this case for a year now. I paid for a projector that I never received. BG sent me some other unit instead that is not fit for purpose. I contacted their customer service and after proving my point I was requested to send the wrong device back. I have done everything as per BG's procedures and in good faith. Then they simply left the parcel at customs so it was sent back to me. This all on my expense of course. In fairness to Chinese customs they kept the box there for 6 weeks pending collection, so it's definitely not their fault.
BG insisted that I don't send the device back again as the same thing might happen, resulting further loss "of time and money".
On the delays intentionally caused by BG customer service - PayPal and my credit card company couldn't do anything as BG made me run out of those 'claim a refund' deadlines, all by not responding to emails or the replies didn't make any sense and needed further clarifications and multiple follow-ups. I was led to believe that my issue would be resolved at some stage but now I know my expectations were wrong, all false hopes.

After a year of back and forth emails (around 350 of them so far, and this is not an exaggeration) there is still no agreement settled. The monetary compensation BG offered is nowhere near to cover my loss and they don't seem to (or ordered not to) understand what the real issue is with this type of business practices.

BG are nothing but smoke and mirrors. Another true quote from the reviewer mentioned above: "There is no meaning to their replace or refund policy because they seem to have no intention of honouring it."

Stay away at all costs.