Wanted to give 5 Stars. I have used this app for years and really have loved it. Some quirks but it was overall good! But now... every time I go on there, we get locked out and password has to be changed. My daughter gets frustrated as a teen that this keeps happening... and so am I! So now I don't go on there. Reason I got the app to begin with was to monitor! I Can't! Still paying and hoping it gets fixed so I don't have to cancel. I know it's a issue with Apple, but hey most of us have Apple so something needs to be done and quick!
Thanks for letting us hear from you so we can respond that there is hope. Our highly experienced engineering team has been working relentlessly on this and are confident they’ve discovered a workaround to the industry-wide iCloud lockout issue affecting our subscribers. However, writing the code, debugging and Q&A testing will take time. Can’t give an exact date but the team feels a resolution will be rolled out. Thank you for your patience as we’d love that 5-star review once resolved! Best, the TeenSafe team