I wouldn't even give them one star! They will take your money charge your card even if they don't have what you are ordering, and no it doesn't even say online that it is back ordered out of stock nothing! I have never had a problem like this before with a wedsite! I ordered my child their big xmas present all they asked for from here and because they have tied up $250 of my money i can't go elsewhere to buy it. It's not like they are at the age where you can say it's coming it's just back ordered! They will look like Santa didn't pull through :( The only thing she wants. So needless to say i made a huge mistake ordering from here don't make that same mistake. I hate to see any other childs xmas ruined!