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heathers1126

Heather s.

Contributor Level

Total Points
80

1 Review by Heather

2/5/21
Verified purchase

I have ordered product that they put in wrong on there website but instead of them emailing me to say they don't have the product once I realise a month down the line I don't have it I have to email them for them to say they don't have the item and it was mistake no communication or apology from them nd instead of ordering the different one I asked for they took over a week to reply which led to that one also being out of stock made it really difficult to get a refund nd wouldn't apologise or give details of complaints procedure if another place in UK sold the products I wanted I would avoid this place all together. Poor customer care and service don't make the effort to amend errors or even apologise for there mess up and inability to update there website.

Tip for consumers:
Avoid at all costs not worse the stress of having to spend weeks getting refund when they mess up your order and don't even communicate it till you contact them money making is only things they intrested in

Products used:
Non never received item or communication from team over month until I email them to be told they don't have product to sell.

Service
Value
Shipping
Returns
Quality

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