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Heather R.

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Experience: Home & Garden

Member since May 2020

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1 Review by Heather

5/16/20
They said water trash and sewer included in rent of $1595. But now I'm being billed. They didn't get me trash barrels for 3 weeks. The yard was filled with trash at move in. Sprinkler not working, bought 3 heads, but it's the whole line, not reimbursed. No screen front window, not their policy to replace screen. First night here opened windows, cats escaped, I sustained several cuts and bruises climbing wall and a tree to get them. House is in "as is" condition per them. They charged us for those utilities but never let us know. Then they served us with a failure to pay via sheriff. Charged us $95. All sorts of maintenance issues. Was a leak in the outside wall at hose junction, took 5 days to get here. Now AC is broken. Repair contractor here at 10am 5/15, issue reported at 6:30am that day. But, they can't install a new one today "due to the late response by management company and all suppliers closed". So 4 days no AC. They offered $100/night hotel. No hotels that take 2 cats for that price. Took 10 calls yesterday just to get it approved we were told it would be installed today. I'm disabled. We had to go buy 2 window AC units, install and hope Home Depot takes them back once or AC unit is installed. Violation of Landlord Tenant Act and ADA. They are aware of all this. It was an old bait and switch. We moved from MA. 8 pages of lease sent to us via DocuSign, yet lease 47 pages long. If we'd seen it we wouldn't have moved in. Definite disability discrimination and several other violations. I have no money to move but all this and more happened in last 4 1/2 months. I want to get out of my lease, all monies including utilities I've paid refunded, consideration for all the seizures I'm having and time off work for my husband. Reasonable relocation costs. I've 100s of texts, emails, photos and videos. Please help me.. I've too many emails, videos and texts to attach.

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