Heather R.

You wrote a review for Zipcar 8 minutes ago
1.0 star rating
1/19/2019
I would give them zero stars if I could. I had the most appalling experience just now that is actually unbelievable. The car I used was a Volkswagen Jetta that was filthy, had rips in the upholstery and dog hair all over. I could have lived with the filth but the car died twice and I was unable to get it to start no matter what I did. I was finally able to find someone to jump start my car- something I had to do on my own as the fabulous reps at zipcar had zero interest in my problem. I had to call 5 times and still got nowhere. I was told there was nothing wrong with the car and that it was my fault the car wouldn't' start. Ok. I got belligerent, rude, sassy and downright nasty reps on the phone each time I called. On the fifth time, I asked for member services so I could cancel my account and I was put on hold for 5 minutes and when the same rude person got on the phone i was told no one could help me in member services. I have just canceled my account and strongly advise anyone thinking of zipcar to stay away unless you want to have a broken down car and then get zero help, complete rudeness and no way of fixing your situation.