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So this review is in addition to my previous one. At the end of my last review I was left in limbo waiting on a call for the delivery re-schedule, for the FOURTH time. Of course, this is a phone call I would never receive. I called the customer service line and sat on their waiting list for approximately 30 minutes. I heard, "you are next in line, your call will be answered momentarily"... or whatever voice recording they have playing. I then heard the line pick up and immediately be put back down & I was suddenly on hold AGAIN. Except this time, I was not on the waiting list. I had been picked up with no response and 1 second later, set back on hold just to hear music playing. After 15 minutes with no answer or voice recording of my spot in line, I hung up. I immediately called back from a different phone number and sat on the list again for 40 minutes. Once the call was answered the lady on the other end had no initiative to try to help me with my issues at all and could not advise on when the next delivery would be. I told her that I wanted a full refund for my dryer and that I would be ordering it from a trustworthy store. She did not ask any questions, and put me on hold. She picked up 5 minutes later to tell me that they put in the refund and I should receive it in 3-5 days and hung up the phone.
I then messaged the customer service team to inform them that I did cancel the dryer and would expect a full refund. I made sure to have this in writing so that they could not try to give me issues down the road about it. I then received a highly rude response back starting with, "per our phone conversation" and followed with sarcasm. The conversation was then ended before I was given a chance to respond.
I DO NOT RECOMMEND THIS WEBSITE TO ANYONE. I have now purchased the same dryer from Home Depot and will be receiving it within the next week. Seriously, don't even bother with this site.The employees are unprofessional and rude and it is quite possibly the worst customer service I've ever experienced.
I ordered a washer & dryer the first week of July because this was the cheapest I had found them at the time. When I ordered the appliances, they stated that it would ship out in the next week. THEY DID NOT SHIP UNTIL 9/2! That is just where the issues began. When they called me the day of delivery, I was told that only the washer was on the truck AND that he had been given the wrong address and could not assure me I would receive it that day. The washer was delivered FIVE hours after the original time. Since that day I have gone BACK AND FORTH with this company. They have re-scheduled the delivery of my dryer, (the one they "lost" in their warehouse), FOUR times now. FOUR. Each time it's supposed to be delivered, the delivery driver calls me and states that they were given the wrong address and the address that they are at, is 3 hours from mine. I have made arrangements and/or gotten off of work FOUR times to sit home waiting on them to never show up. The customer service at this company is terrible and when I call, all that they tell me is that I will have to be re-scheduled and there's nothing they can do to help me. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. You're better off paying a few hundred more dollars and receiving your appliances on time with no issues. Unreal.
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We are sorry to hear you’ve had a negative experience with Appliances Connection. We strive to provide the best possible service and support for our customer. We take all customer concerns very seriously and appreciate you taking the time to leave feedback.
Best,
The Appliances Connection Team