- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
4th year holiday purchaser. 2016 something happened. They failed to ship per my purchase. They spent an hour on the phone with me, then proceeded to LIE to me, i assume to get me off the phone, ruined my holiday by LYING to me, (instead of letting me know in advance my packages wouldn't arrive on time - giving me a chance to do last minute local shopping!), Rather than the few dollars they would have spent to get my package to me on time, they chose to spend the dollars to recall a refused package, restock the items, make amends to the manufacturers/distributors (oh, trust me - I'm a consumer who will let them know), deal with disputed MC charges, etc... They SUCK!
Heather L.'s review of UncommonGoods earned a Very Helpful vote
Heather hasn’t received any thanks yous.
Heather doesn’t have any fans yet.
Heather isn’t following anybody yet.
Empty.
So I used to buy from this site - used to. Last order, the snuck in a "perks" membership. By the...
Ordered the smallest thing and came in a huge box with another huge box inside WITH PAPER. The...
You're absolutely right, Heather: something different did happen this year. You trusted us to provide quality service and, while we don't want to make excuses, we do want to share an explanation. Our database suffered a major outage just as you and so many others began their holiday shopping. This resulted in late shipments and, in some cases, incorrect information we mistakenly passed on to you.
Our team is building new systems and processes to prevent mistakes like this from happening again. We are committed to delivering you first-rate service, which we've typically provided during our 17 year history.
As a long-time customer, you know that what happened to you and others this year is not how we normally operate. We're deeply sorry that anybody was impacted at all and we hate that we caused so much stress for the customers who had a bad shopping experience this year. I'd like to look into your order to make sure that you've received any and all credits you are owed. I'd appreciate it if you would email me at jen@uncommongoods.com so I can get started.