I received a clutch as a Christmas gift from sister site Elliott Lucca. An extremely sharp/safety-pin tipped object came out near the zipper and stabbed me (painful and drew blood). I contacted the company to return it and was issued a store credit for $48. There was nothing on the site for $48, so I'm not sure how they arrived at this number. In fact, prices were starting at double that.
I received an email informing me that I could use my credit at one of the sister sites: Sakroots or The Sak. (The process of having the credit transferred was not user-friendly).
I ordered an item with my credit, from Sakroots on March 17 (again, had to go back and forth from website, email, and phone. Not user-friendly). By April 4 when my item had not arrived, I called to inquire as to it's whereabouts. They told me they had been unable to deliver it (I receive deliveries weekly, if not daily at the same address). When I asked why no one tried to contact me, there was no answer.
I had to go through a whole re-issuing of the credit process, instead of the item just being re-shipped. When I was finally able to call back, my item was no longer available. I asked for a supervisor and was told that they will not speak on the phone with customers but one would email me. I received what can only be described as an impersonal email. When I replied it went unanswered.
At that point I just wanted a refund, which of course they will not honor. Terrible customer service.
I have yet to hear back from the company and doubt I will. So, depending on my own desire to be a glutton for punishment, the situation may go unresolved.