Heather H.

Discounts make it affordable. Wish I didn't have to pay for warranty. Other plant companies already have the warranty.

Norwegian was unwilling to offer restitution in any way when contacted regarding our wretched experience with them. They final offered an onboard credit (useless since we will NEVER sail with them again) when we filed a BBB complaint. In an effort to prevent others from the same experience and financial disappointment, I am sharing my survey responses to NCL below:
Part one:
The reasons are too numerous to include here. A top problem was the discomfort of the bed in our stateroom. Two mattresses pushed together with a crack in the middle and the mattresses were hard, like sleeping on the floor. We had back pain and a lack of sleep throughout our cruise. We were told that all the beds on the ship were the same, but this was not true according to other passengers that we spoke with, including our traveling companions.
Dining fell very short of expectations. Instructors didn't show up for origami (so it started 20 minutes late and overlapped with the next activity in area). Typos in daily "Freestyle. Lack of knowledge by Guest Services. The shower water temperature fluctuated frequently during a shower, from nearly scalding to cold, and so we had to constantly adjust while showering. (Side note: it overflowed from a clogged drain on day one.) Our bed was made with a damp duvet cover on another day (not nice at nap time). And on and on.

Part two:
Additionally: many staff were delightful. However, some were resentful and actually "gave dirty looks" or poor attitudes when interacting.
Compounding the lack of sleep due to poor mattresses, we were woken to a knocking noise in our cabin on more than one occasion (I finally videoed it, if anyone is interested.)
Stateroom- The bed issue: when we requested an egg crate, a flimsy duvet was provided on top of the mattress instead, due to unavailability of egg crates. (Note: if everyone is requesting egg crates it is probably time to do something about the mattresses.) We were not told of the substitution but realized immediately when retiring for the evening. When on a subsequent night an egg crate had been located, it did not help significantly. We were told that there were no other options or different mattresses. This was a lie as we were traveling with others who had a different mattress and we also spoke to other passengers. The towels were small and rough.

The shower issue on day one wasn't resolved until after midnight. We'd used our towels to mop up the overflow of water from the clogged drain. We had to call 5 times (2 ½ hours) to get new towels to take our showers. On the 3rd or 4th time we were told that the system showed we had received our towels. We had not, so it was a good thing we had called…again. The stickers indicating hot/cold in the shower did not match the lever, so we had to figure out which was accurate initially. The bathroom sink seemed to only have hot water.

Dining: meals were usually cold/room temperature. And I'm not sure how NCL has the audacity to make bold claims about dining and then serve what seemed to be instant mashed potatoes in the main dining room. Fruit pies/ desserts were like gelatin in the centers and as bad as those in the grocery store (and served cold). The beets in the roasted beet salad were in fact, not roasted. And there was other "false advertising" on the menus as well. Cruise included (in cost) dining options were minimal and were worse or no better than any other cruise that we've been on. Dining took up to 3 hours, one evening! One of the soft-serve machines was apparently never operational and at the other you were forced to wait in line, and they often ran out. Frequently the only option was scooped vanilla ice cream (as they would also run out of the flavor of the day). One soft serve machine for 1900 people? There was not 24-hour ice cream which was a disappointment to my husband. Usually cut off by 10pm at the latest.
Sign up lists would be filled before sign-up start time (painting Northern Lights on canvas).
Something in the room caused both of us to have frequent headaches.
Instructors 20 minutes late for a 30-minute class (origami: crane) and no visual aid as on other days. Instructors' helpfulness varied.
The smell of cigarette smoke permeates a large portion of deck 6.
Malfunctioning elevator lights (indicating up or down).
Spa: the face donut fell off the bed during my back massage, onto the floor, which was not relaxing. (It was not wiped or anything before being reconnected either.) There was the sound of feet running? Overhead throughout service. The overhead light was too bright (even through the eye pads) when receiving facial/front of body massage. The same washcloth was rinsed and reused repeatedly during my facial, rather than disposables or a fresh cloth. I am a licensed esthetician, and this is a "no-no."
Guest Services: didn't know if there were copy machines on board and told me that I could walk around the ship myself and inquire at different places (such as the internet café). They didn't know how much the cost of painting on canvas was. They often didn't know where things were happening.

I was sold a crappy phone that didn't work within the first week. I had to pay $150 for a new display and also have the local repair shop replace screws that were missing inside the phone and fix the connection of the battery. (My repair shop has almost 5 stars by over 1200 people.) They said the phone had not only been refurbished but repaired from damage and poorly done. The seller, imatch, discouraged me from taking the phone to a third-party and no wonder, considering the mess that was inside. Now they are unwilling to reimburse me for even part of the repairs. Every message they started with hoping that I was having an "excellent day" even though they knew that I wasn't. Would not hear back from imatch (Julia) until a day later and finally had no choice but to take the phone somewhere else as I had already been 3 days without my phone (which is crucial for my line of work). Then after 3 days they wanted me to mail the phone back to them -after I provided photos and everything- not committing to whether or not they were going to deal with the problem and thus leaving me without my phone for at least another week, possibly more. Who can go a week without a phone?! BackMarket has not advocated for me or done anything about it. I am so disappointed that I could've now spent this much money on a phone with Amazon and at least had peace of mind and better customer service. My initial excitement at finding BackMarket has now turned to a sick feeling in my stomach. Very unhappy.

We placed an order confidently, based on positive reviews. However, our enlargements arrived: cropped too large (requiring us to crop further), poor quality, and with parts of image cut off, despite our care with preview image/proof. We made sure all images were within the gray border, etc.
Mpix customer service was uncaring and made it a hassle. We sent pictures to mpix of the issues but were instructed to mail photos back and only offered a partial refund. Forget it! Lesson learned.
See photos. The two seemingly same photos are provided to show the one with proper image and the one from mpix with a chin cut off. Also posting poor quality (our images were high res) enlargements of a wedding party/groomsmen, and 2 photos with edges sticking out beyond the glass of frames (requiring us to trim them).

I placed an order in September (2018).
October 1st, I reached out to the company. I hadn't received any updates. (Notifying me that the item had shipped, etc.)
Here is a shorter/edited version of the email response that I received:
Apologies on the confusion... the order has been cancelled and a refund is in queue to be processed. The item you have purchased has been discontinued... so we will be unable to facilitate this order on your behalf. You should be receiving a separate email from *******@laurelandwolf.com detailing the refund status.
To which I said:
It doesn't appear that there was any confusion, just a failure to communicate and sloppy inventory tracking. I'm very sorry to hear this almost 2 weeks after placing my order, as I was greatly anticipating receiving the item. I am wondering when -or if- I would have been notified, or received a refund, if I had not reached out to Laurel & Wolf. The refund should not sit in a queue for an item that was never available in the first place. Please process it as soon as possible and I will look for the credit to my account. Also, please remove me from your email list as I have no intention of doing future business with the company.
I received no apology (other than the initial one for confusion, which I was never confused), just more excuses and the statement that they would attempt to expedite the return but that it usually takes 30 days.
Ethical companies do not charge for an item they don't have and most wait until an item ships.
I'm extremely disappointed as I was greatly anticipating the item and possibly future design services with the company.
NOPE.

This was my first experience with EzContacts.com. I found the exact pair of Tom Ford sunglasses, that I was eyeing at Nordstrom, on sale for half the price. Plus I got a promo code for an additional 8% off for signing up for email. Shipping was free. My new sunglasses arrived by the end of the same week! EzContacts packaged them well and enclosed a free gift (tiny eyeglass screw driver and a cleaning cloth). I've already told others about my experience. A+

I found the website from a google search. The website is a little... antiquated perhaps, but don't be dissuaded. I was looking for a specific Webkinz for one of my twin's birthday gifts. There was some confusion on the shipping charge/method. Due to my internet issues, I was not able to communicate with them in a timely manner to address the issues. I began to worry that the toy might not arrive on time. But, it showed up at my door and Liz had paid the difference!
A+ from me. I highly recommend based on this experience.
Please note that my experience was in 2010 (I Yelped at that time).

I received a clutch as a Christmas gift from sister site Elliott Lucca. An extremely sharp/safety-pin tipped object came out near the zipper and stabbed me (painful and drew blood). I contacted the company to return it and was issued a store credit for $48. There was nothing on the site for $48, so I'm not sure how they arrived at this number. In fact, prices were starting at double that.

I received an email informing me that I could use my credit at one of the sister sites: Sakroots or The Sak. (The process of having the credit transferred was not user-friendly).

I ordered an item with my credit, from Sakroots on March 17 (again, had to go back and forth from website, email, and phone. Not user-friendly). By April 4 when my item had not arrived, I called to inquire as to it's whereabouts. They told me they had been unable to deliver it (I receive deliveries weekly, if not daily at the same address). When I asked why no one tried to contact me, there was no answer.
I had to go through a whole re-issuing of the credit process, instead of the item just being re-shipped. When I was finally able to call back, my item was no longer available. I asked for a supervisor and was told that they will not speak on the phone with customers but one would email me. I received what can only be described as an impersonal/form email. When I replied it went unanswered.

At that point I just wanted a refund, which of course they will not honor. Terrible customer service.

I have yet to hear back from the company and doubt I will. So, depending on my own desire to be a glutton for punishment, the situation may go unresolved.

PS...I was able to find the photo of the original clutch with sharp object that punctured my finger. I am attaching it.

The website promised me $90+ for my phone. I sent it to them in the packaging they sent me. I receive payment of $9! When I tried to contact them by phone and email (good luck getting a live person by phone), I was given the run around. If I reached a human by phone, when I explained my reason for calling, I was put back into an endless automated system. Dishonest. No integrity. Go elsewhere.