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Heather H.

2 Level 2 Contributor
  • 5 Reviews
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Health, Clothing & Fashion, Computers & Technology

Member since March 2016

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5 Reviews by Heather

I placed an order in September (2018).
October 1st, I reached out to the company. I hadn't received any updates. (Notifying me that the item had shipped, etc.)
Here is a shorter/edited version of the email response that I received:
Apologies on the confusion... the order has been cancelled and a refund is in queue to be processed. The item you have purchased has been discontinued... so we will be unable to facilitate this order on your behalf. You should be receiving a separate email from *******@laurelandwolf.com detailing the refund status.
To which I said:
It doesn't appear that there was any confusion, just a failure to communicate and sloppy inventory tracking. I'm very sorry to hear this almost 2 weeks after placing my order, as I was greatly anticipating receiving the item. I am wondering when -or if- I would have been notified, or received a refund, if I had not reached out to Laurel & Wolf. The refund should not sit in a queue for an item that was never available in the first place. Please process it as soon as possible and I will look for the credit to my account. Also, please remove me from your email list as I have no intention of doing future business with the company.
I received no apology (other than the initial one for confusion, which I was never confused), just more excuses and the statement that they would attempt to expedite the return but that it usually takes 30 days.
Ethical companies do not charge for an item they don't have and most wait until an item ships.
I'm extremely disappointed as I was greatly anticipating the item and possibly future design services with the company.
This was my first experience with EzContacts.com. I found the exact pair of Tom Ford sunglasses, that I was eyeing at Nordstrom, on sale for half the price. Plus I got a promo code for an additional 8% off for signing up for email. Shipping was free. My new sunglasses arrived by the end of the same week! EzContacts packaged them well and enclosed a free gift (tiny eyeglass screw driver and a cleaning cloth). I've already told others about my experience. A+
I found the website from a google search. The website is a little... antiquated perhaps, but don't be dissuaded. I was looking for a specific Webkinz for one of my twin's birthday gifts. There was some confusion on the shipping charge/method. Due to my internet issues, I was not able to communicate with them in a timely manner to address the issues. I began to worry that the toy might not arrive on time. But, it showed up at my door and Liz had paid the difference!
A+ from me. I highly recommend based on this experience.
Please note that my experience was in 2010 (I Yelped at that time).
I received a clutch as a Christmas gift from sister site Elliott Lucca. An extremely sharp/safety-pin tipped object came out near the zipper and stabbed me (painful and drew blood). I contacted the company to return it and was issued a store credit for $48. There was nothing on the site for $48, so I'm not sure how they arrived at this number. In fact, prices were starting at double that.

I received an email informing me that I could use my credit at one of the sister sites: Sakroots or The Sak. (The process of having the credit transferred was not user-friendly).

I ordered an item with my credit, from Sakroots on March 17 (again, had to go back and forth from website, email, and phone. Not user-friendly). By April 4 when my item had not arrived, I called to inquire as to it's whereabouts. They told me they had been unable to deliver it (I receive deliveries weekly, if not daily at the same address). When I asked why no one tried to contact me, there was no answer.
I had to go through a whole re-issuing of the credit process, instead of the item just being re-shipped. When I was finally able to call back, my item was no longer available. I asked for a supervisor and was told that they will not speak on the phone with customers but one would email me. I received what can only be described as an impersonal email. When I replied it went unanswered.

At that point I just wanted a refund, which of course they will not honor. Terrible customer service.

I have yet to hear back from the company and doubt I will. So, depending on my own desire to be a glutton for punishment, the situation may go unresolved.

Tip for consumers: My tip is not to use any of these companies. The product actually caused injury and the company is extremely uninterested in righting any wrongs. I will post a photo of the clutch with extended sharp object, if I can find it, but I may have deleted it when original credit was issued, assuming situation was resolved. =(

The website promised me $90+ for my phone. I sent it to them in the packaging they sent me. I receive payment of $9! When I tried to contact them by phone and email (good luck getting a live person by phone), I was given the run around. If I reached a human by phone, when I explained my reason for calling, I was put back into an endless automated system. Dishonest. No integrity. Go elsewhere.

Heather Has Earned 11 Votes

Heather H.'s review of SakRoots earned 5 Very Helpful votes

Heather H.'s review of EZContacts earned 2 Very Helpful votes

Heather H.'s review of eCycleBest earned 3 Very Helpful votes

Heather H.'s review of The Painted Giraffe Gift & Print Shop earned a Very Helpful vote

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Good price, customer service so nice, but pre order too long


It is a pleasure to deal with this company. I have never had any problems with this company....