Heather H.

This company is a total SHAM! The customer service is abysmal and they do nothing to help the renter. All they care about is following a script when you call their so called "customer service".

I sent an inquiry to book a property and provided the company with my credit card information. They put a hold on my money for $353 and the reservation was not confirmed. I tried to resubmit my request and an additional $353 was put on hold. The owner never responded.

I found another property I liked and tried to book that one. Another $384 later, I still had no reservation or place to stay. With $1100 of my money being held up, I reached out to VRBO/Home away to find out about a refund. I also did not want to do business with them any more so I told them to pull back my last request.

I was told that I had to contact the owner directly, which is ludicrous in my opinion. So, I called, emailed and texted the owner. Finally, I received a text back from the owner telling me she would refuse my reservation. About 30 minutes later, I get an email saying my reservation was confirmed! WHAT?

Upon calling VRBO I was told there was nothing they could do without the home owner canceling this reservation.

I would highly suggest NEVER NEVER NEVER EVER using this company... who claims they are nothing but an advertising platform! Their agent told me they do not actually represent any properties or owners.

USELESS! Try something like Turn key. An actual company who can actually help you!