I ordered a couple of pairs of pants - too small, but the quality looked good. So I requested to return and exchange. To my surprise they make this very complicated - I have to return the package (at my expense!) and then start a new order over!
Then they send me an email that the next order (replacement pants next size up) would be marked the wrong size, but they are really the larger size.
Wrong! When I got the new pants, the packaging was sloppy, and the pants fit exactly the same as what I returned.
They are a mess!