I traded in my lease and purchased a new car. 2 weeks after purchasing my new car a car payment for my OLD car came out. They (kmf) said my account would stay open for 30-90 days. WHAT!!! I don't have this vehicle and yes my refund will take this long as well. The guy was laughing at me while I was getting upset on the phone. He also would not give me a higher up supervisor's name or number. STAY LOCAL.