Heather B.

BUYERS BEWARE WHEN PURCHASING FROM GROUPON. I recently learned the following shameful things about Groupon's business practices:
1) Their posting process allows very convincing yet fraudulent deals to be posted on the site. In my case it was a laser tag deal for Stratum Laser Tag that Stratum said had been posted without their consent by an unknown source.
2) If you have purchased one of these fraudulent deals, they will remove the posting from their site but will NOT bother to notify you that you purchased a fraudulent deal. Nope. Instead they will quietly allow you, in ignorance, attempt to redeem a fake voucher in person. Not only will they waste your money, they will waste your time and good faith.
3) Groupon will then refuse to refund you because the item was "final sale." How can it be final sale when there was no product "sold" in the first place? Absolutely ludicrous. The money spent on said fraudulent deal can't even be rolled over for face-value credit in store or elsewhere. As far as they're concerned, it's just gone.
I suggest to you, if you see a deal you'd like to snatch up, to call the business directly before purchasing the Groupon to verify the deal is legitimate. Do not use the phone number listed on the Groupon posting. Look it up on the business' official site and call from there. And if something goes wrong do not expect Groupon to have your back :( Very disappointing as I have been a HUGE fan of the site and had referred business to them to purchase this Groupon---which you'd think they would appreciate in a customer, but there's been no customer appreciation shown here.