Heather B.

First they went from $12+ tax to $13+ tax, now they're charging a handling fee of at least $1.49 (don't know if it raises the more you buy) when you do any sort of add-on, flash sale, etc... which was a big draw previously. You could add on or buy anything on their sales for free shipping and at a good deal. Now with the "handling fee", it's not even worth it. Plus you can't actually decline any sort of product as not wanting at all. The best you can do is tell them you hardly use something. Means they'll still end up sending things you hate, and there's no option for sensitive skin, so for anyone with allergies or sensitivities, you're just going to have to hope the product's good.