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2 Reviews by Heather

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I placed an order at Sephora in my local JCPenney store for a CoverFX Contour kit since they didn't have it in stock and I had a merchandise credit from a previous return. I gave the sales clerk my ID with my correct address and she entered it INCORRECTLY. I realized this as soon as I received the order confirmation. I called JCPenney to update my address but was told that they weren't able to assist me, I had to wait until it was shipped and to call UPS to update my address. UPS informed me that Sephora wouldn't allow the address to be updated. So I called JCPenney back to have the package returned and my money refunded. It's been over a MONTH of back and forth frustrating phone calls between Sephora and JCPenney and I still don't have my money back and/or the contour kit I ordered. I will NEVER set foot in JCPenney ever again and if I purchase from Sephora going forward it will be from them directly. HORRIBLE customer service!!!!




I placed an order on 07/21/17 for stickers and business cards. I received the stickers but the business cards are still showing that they are in production on 08/06/17. I tried calling customer support but was on hold for 15 minutes so I hung up and emailed. I have gotten promt replies from customer service but they STILL can't give me a date when I can expect my business cards. They have upgraded the shipping, and even gave me a shipping credit on a future order but all I want to know is when my business cards will be printed! Zazzle stated that they have had a high volume of orders and some production delays. I understand things like that happen but I was never informed of the issue, or delay of my order. Communication with the customer is key to any good shopping experience. The fact that they still can't give me a date when to expect my cards to be printed is troubling. After I get my business cards I will be using a local print shop for my future business needs.

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