I only got my order because I hassled them repeatedly by email, and then it was from Amazon - clearly they didn't have my battery in stock. No confirmation email, and it took three weeks and several emails. Avoid.
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Empty.
I purchased 2 batteries 18 volt ryobi having a number of tools of this type at first I had issues...
Took a week to arrive, no confirmation of order, no delivery information and unbelievably, no...