Heath C.

I purchased a brand new machine from ibuypower.com and actually it was the last thing my brother purchased for me but he has since passed and I'm not really sure as to why I wasn't helped because it was my credit card that paid for the unit but was shipped to his house out of state which shouldn't even matter! But after only 2 months of operation and I mean light operation like 4 hrs total, the computer started blue screaning and shutting down. I contacted ibuypower and asked if I could be sent the intel version of their cooler bracket so I could change the motherboard and test my ram and drives power supply. Etc this is the only way I could test these things due to this system being the only and last amd system I will ever own! I was giving the run around in customer service for 2 weeks getting bombarded with questions why the address I give is different from the delivery and wanted me to give a discription of the unit and then after all this I was not approved one bracket! Not to mention the full warranty that they would no longer honor or stand behind! I would have taken a part at a time in the mail til we figured out what makes it work again because it bootloops and I can't even get to the bios. It cuts off to fast. I've tried a new hard drive with windows preloaded, no dice, I've tried ram, and both monitor ports with zero luck. My advice on ibuypower is no... RUN! (Update) I took the system to a local pc shop and they say that my brand new 3080 graphics cars has missing pieces inside and must be disassembled to be repaired and at that point would void any warranty so we choose for the moment to hold off on this card until we can figure out exactly what happens because where this board was damaged was under the thermal pads? Or something like that and was also missing a transistor! The guy that runs the pc shop said that it couldn't have been done by me because it has to be taken way to far apart just to see the part in question but he showed me the dark spots on the brand new video card! What made me the most unhappy is they wouldn't even help me on the phone but just kept transferring me around until I either got hung up on or til it was quitting time! Zero help and after a month of emailing I finally got a email back asking me a hundred questions about me and basically at the end said they couldn't help me because they couldn't prove that the computer had the same hardware it left with? And every component has a freaking ref part number from ibuypower all over this things internal parts! I still have another 6 months of warranty but I don't expect much to happen but my email is *******@hotmail.com if you would like to try and help a brother in need but I can't honestly say I'll buy another pc from these people because it's been a total nightmare! And when the pc was running you couldn't breathe on it or it would lock up, an intel system to me was way superior in my past experience. This was my first and probably my last amd pc.