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Hayley W.

Contributor Level

Total Points
81

1 Review by Hayley

  • Zulily

1/20/22

I was trying to buy something off of zulily that could be price matched to Walmart. Easy, customer service immediately changed the price in my cart for me. I try to check out and nothing. I kept receiving an error message. Go to customer service again, and I'm told to cut my phone off and on again, so I try that. Still nothing. Ok well tech is out for the day and it'll be up to 24 hours before it's resolved. Okay that's fine I understand that completely. I'm order to receive a tech ticket to help fix my problem I have to send in multiple things that I have no clue where to find on my phone like the IP Address etc and I openly stated that the SECOND time I had to reconnect because she ended the chat while I was looking. Simple mistake I'm sure she didn't mean to. I reconnected with her again a third time and I'm told her that info and come back with no help as to where to find these things. I cleared out my order and tried to order it again without the price match and it worked. So yet again I reconnected with the same lady to get another price match and try again. Then I'm told they can't price match because the item I'm price matching is out of stock on Walmart. AGAIN that is okay, the first agent never told me that. I apologize because I did not know and immediately she just closes the chat. No response whatsoever. The absolute worst customer service I think I've ever come across. As much as I want that item I will NOT be buying it from them.

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